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  1. Legal Document

    1. This is a legal agreement pertaining to the translation services provided by Colombo Translation Ltd (“The Company”). If you do not agree with the Terms and Conditions contained herein, you are not authorized to continue using this site and/or place orders with the Company.

  2. Use of Website, Quotations and Orders

    1. By your continued use of this website and/or submission of document(s) for quotation/translation, you are demonstrating to be in complete agreement with these terms and conditions, and you warrant that you are legally capable of entering into binding contracts.

    2. Any quotation provided by Colombo Translation Ltd shall be free of obligation, and may be withdraw at any time, until the order is confirmed in writing by both parties and/or payment is received.

    3. A Client shall be deemed to have entered into a binding Agreement with Colombo Translation Ltd once the order is confirmed: i.e., when written confirmation is provided by both parties via e-mail and an invoice number or order number is issued.

    4. Once the order is confirmed, said service contract may only be terminated early without penalty to the Client if the translation work has not yet started. Colombo Translation Ltd reserves the right to charge the Client for any work, even partial, already completed thus far.

  3. Delivery and Deadlines

    1. ​The translation will be delivered within the timeline and in the method established in the quote accepted by both parties. Any changes to the delivery method will be subject to a surcharge if applicable, payable immediately upon request.

    2. In the event that after an order is accepted, the Client modifies the document(s) or delivery method, the Company reserves the right to amend the price and delivery time.

    3. The Company reserves the right to delay the delivery within reasonable time due to unforeseen circumstances, illness or force majeure.

    4. Should any issues arise in meeting the deadline, the client will be notified in advance in written form at least 2 days before the completion date, or 24 hours for 1-2-day delivery times. 

  4. Data and Confidentiality

    1. In order to provide you with the service you requested, you will be asked the following information: your name and/or company name, your email, your phone number, your or your company’s billing address, and your shipping information (if applicable).

    2. Colombo Translation Ltd undertakes to treat all the information and documents provided by a client as confidential. In order to provide the service requested, you will be required to submit the documents requiring translation, some of which may contain sensitive data. Colombo Translation Ltd. is committed to protecting your information, and relies on security measures including, but not limited to, password protection, encryption, 2-step authentication, secure networks and third-party security applications.

    3. The Company will take reasonable measures to protect your documents, however, it will not be liable for damage to or the loss of any documents entrusted.

    4. Furthermore, due to the nature of internet communication, the Company cannot guarantee security of data and therefore the Company cannot be held liable in the unlikely event that a third-party may fail to comply with their duty of non-disclosure, and shall not be liable for any loss or damages caused by using this technology.

    5. Your data is collected solely for the purpose of fulfilling the translation order, to meet accounting requirements in accordance with the Canada Revenue Agency, and for the Company’s data analytics and remarketing.

    6. To learn more, please view our Privacy Policy on our website

  5. Use of Contractors

    1. The Sole Shareholder of Colombo Translation Ltd is the main translator and manager. The Company shall also be entitled to engage the services of third-parties: i.e. independently operating linguists, translators or other agency. Said third-parties shall be bound by a non-disclosure, confidentiality and service agreement, and undergo a screening of their qualifications and skills.

    2. The Client may request for additional non-disclosure agreements to be signed by the shareholder or other linguists. The Company reserves the right to refuse and consequently refuse service.

    3. The Company undertakes to assign one or more linguists or translators to each project based on the language combination requested and the best qualifications and field of expertise for said project.

  6. Performance

    1. Except as otherwise provided, the Service Provider will have full control over working time, methods, and decision making in relation to provision of the Services requested once the order is accepted. The Service Provider will work autonomously and not at the direction  of the Client. However, the Service Provider will be responsive to the reasonable needs and concerns  of the Client.

  7. Refusal of Service

    1. We reserve the right to refuse service for certain reasons including but not limited to:

      1. inability to provide an acceptable level of translation quality (in compliance with the professional code of ethics of translators)

      2. inability to meet the deadline requested

      3. inability to obtain the correct information to fulfill accounting, legal and service requirements

      4. We reserve the right to refuse or cancel your order if fraud, falsification of documents or an unauthorized or illegal transaction is suspected.

  8. Complaints and Refunds

    1. Clients are required to notify the Company in writing, of any errors, omissions, or concerns with the translation work provided, within 15 business days of receipt of the digital delivery. The Company reserves the right to charge the Client for any amendments requested caused by client errors, original document errors or incorrect information provided.

    2. The Company is committed to resolving any issues and making any corrections required as soon as possible. However, the Company is not liable for any damages caused by said delays.

    3.  Any order paid for can only be refunded if orders are cancelled due to suspected fraud, falsification of documents or an unauthorized or illegal transaction, you will be refunded 100% of the total if the work has not been completed, or the % of work that has not yet been completed at the time when the breach has been discovered.

    4. Any other refund request shall require written permission and consent of Colombo Translation Ltd.

  9. Prices Policy

    1. The Company reserves the right to revise its prices at any time prior to accepting an order.

    2. The prices quoted may be revised by the Company subsequent to accepting an Order in the event of any changes in shipping or courier fees, if applicable, which are out of the control of the Company.

  10. Payments

    1. The Client is responsible for paying the price agreed upon, using the method agreed upon during the order confirmation phase. Failure to do so will either delay the start of your project, the delivery or result in a late penalty charge.

    2. By accepting the order you agree to pay the invoice upon receipt, within 15 days or within 30 days as agreed upon during the order confirmation/quotation phase or as stated on the invoice, and using the various methods provided therein.

    3. All payments shall be in CAD $ unless otherwise agreed upon in writing.

  11. Penalty for Late Payments

    1. Late payments will incur a surcharge of 5% monthly for every month past due.

  12. Return or Deletion of Property

    1. The Company agrees to return to the Client, destroy or permanently delete any property, documentation, records, or Confidential Information which is the property of the Client, upon written request or if bound by a specific agreement.

  13. Indemnification

    1. Colombo Translation Ltd. will not be liable for any loss or damage, incurred by the Client or its assignees, successors, affiliates, officers, agents or employees, whether direct or indirect, as a result of the translation service provided, including errors and omissions.

    2. The translations shall be provided “as-is” by the company, and will be completed to the best of the company’s ability, in the interest of meeting the client’s requirements and specifications, but are not guaranteed to be error free and therefore are not provided with any other guarantee.​

  14. Jurisdiction

    1. Any disputes will fall under the jurisdiction of the Court of British Columbia, Canada.

  15. Amendments

    1.  The Company reserves the right to amend these General Terms of Service at anytime and without notice. Updated copies are posted on our website:




The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:
1. The personal data we will collect;
2. Use of collected data;
3. Who has access to the data collected;
4. The rights of Site users; and
5. The Site's cookie policy.
This Privacy Policy applies in addition to the terms and conditions of our Site.


By using our Site users agree that they consent to:
1. The conditions set out in this Privacy Policy; and
2. The collection, use, and retention of the data listed in this Privacy Policy.

Personal Data We Collect
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.


Data Collected Automatically
When you visit and use our Site, we may automatically collect and store the following information:
1. Location;
2. Hardware and software details;
3. Clicked links; and
4. Content viewed.

Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our Site:
1. First and last name;
2. Email address;
3. Phone number;
4. Address; and
5. Payment information.

This data may be collected using the following methods:
1. "Contact Us" Form Submission.

How We Use Personal Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect automatically is used for the following purposes:
1. Web Analytics; and
2. Remarketing.

The data we collect when the user performs certain functions may be used for the following purposes:
1. Order fulfillment and invoicing.

Who We Share Personal Data With

Employees and Contractors
We may disclose user data to any member of our organization who reasonably needs access to user datato achieve the purposes set out in this Privacy Policy.

Third Parties
We may share user data with the following third parties:
1. Hubspot;
2. Google; and
3. Facebook.
We may share the following user data with third parties:
1. Conversion events; and
2. Page activity.
We may share user data with third parties for the following purposes:
1. Web analytics; and
2. Remarketing.
Third parties will not be able to access user data beyond what is reasonably necessary to achieve thegiven purpose.
Other Disclosures
We will not sell or share your data with other third parties, except in the following cases:
1. If the law requires it;
2. If it is required for any legal proceeding;
3. To prove or protect our legal rights; and
4. To buyers or potential buyers of this company in the event that we seek to sell the company.
If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.


How Long We Store Personal Data
User data will be stored for 7 years.
You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data
In order to protect your data we implement security features across our business such as password protection, secure private networks, encryption. We store all the data collected solely for the purpose of
invoicing, shipping, translation (i.e. for fulfilling the obligations arising from any order contract entered into with you), business analytics and remarketing on a secure and encrypted network. All our
employees and/or subcontractors are bound by strict confidentiality agreements, and a breach of this agreement would result in the individual's termination.
While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore
we are unable to guarantee the security of user data beyond what is reasonably practical.

We may come into contact with sensitive information, through the collection of documents for translation, of children under 13 years of age. We only collect or have access to the personal data of children under 13 years of age with the express consent of their parents or guardians. This consent is collected as follows:
1. Direct consent from a parent or legal guardian through form submissions and email.

How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to whom we disclosed your personal data, or if you
would like your data to be deleted or modified in any way, please contact our privacy officer here:

Alice Ungarini

How to Opt-Out of Data Collection, Use or Disclosure
In addition to the method(s) described in the "How to Access, Modify, Delete, or Challenge the Data Collected" section, we provide the following specific opt-out methods for the forms of collection, use, or
disclosure of your personal data specified below:
1. CRM customer record storage. You can opt-out by email

Cookie Policy
A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data relating to the user's browsing habits. You can choose to be notified each time a cookie is transmitted. You can
also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

We use the following types of cookies on our Site:
1. Third-Party Cookies
Third-party cookies are created by a website other than ours. We may use third-party cookies to achieve the following purposes:
a. Web analytics and remarketing.

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. The most up-to-date version will be posted here on our website

We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Contact Information
If you have any questions, concerns or complaints, you can contact our privacy officer, Alice Ungarini at:




By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property
All content published and made available on our Site is the property of Colombo Translation Ltd and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable
files and anything that contributes to the composition of our Site.

Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our
Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.

Limitation of Liability
Colombo Translation Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from
your use of the Site.

Except where prohibited by law, by using this Site you indemnify and hold harmless Colombo Translation Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates from any
actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law
These Terms and Conditions are governed by the laws of the Province of British Columbia.

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these
Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to
behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
1 (604) 563-1373


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